1. Itsy Bitsy does not accept responsibility for the supervision of premises of children at any time when on the premises, ALL children must be supervised by a responsible adult (parent/guardian/carer) at all times.
  2. Please purchase one ticket for each child attending. Children under 6 months are free of charge to attend with a sibling and do not require a ticket. 
  3. A child ticket must be purchased for any child that can walk unaided. We reserve the right to charge a full child price on the door if a pre-walker ticket has been incorrectly purchased.
  4. Some toys are small and present a choking hazard in the wonderland and will need additional supervision – particularly to those children 3 and under who will require direct supervision by parents/guardian or carers at all times. If you have any concerns please speak to a member of staff immediately.
  5. If an accident or injury is obtained whilst in Itsy Bitsy – please report it to a member of staff immediately.
  6. Itsy Bitsy play settings are designed for children therefore doorways and entrances are smaller and narrower. Please be aware of these lowered heights and mind your head.
  7. Please remove shoes in the café before entering the play area. Adults and children must wear socks in the play area.
  8. Only food and drink purchased on the premises to be consumed during your visit (with the exception of baby formula  / snacks). No food or drink allowed in the play area.
  9. Sessions are 90 minutes in length.
  10. As the session is ending we will play the Tidy Up song, which will act as a cue that your session has come to an end.
  11. Adults and children who are unwell or who have been unwell should avoid Itsy Bitsy for 48 hours.
  12. Any inappropriate behaviour towards staff and others using the wonderland will not be tolerated and you will be asked to leave immediately without a refund. Sharing is caring.
  13. Please ensure all Itsy Bitsy property is left behind.
  14. All personal items should be kept with you – Itsy Bitsy will not accept any liability for theft or damage on the premises.
  15. CCTV is in operation to ensure the safety of everyone.
  16. All bookings are not refundable – we require 24 hours notice to transfer your session, after this time we cannot offer to move it.